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Normal questions for GG-AT 110HW

Cut continuously

It may be that the glue of the label sticks to the cutting knife. Just clean it.

Print blank

Please check whether thermosensitive printing paper reels are used and check whether the reels are reversed.

Key and indicator light

1.      Power on:   Press the power button 2s to start printer, and it will sound 1 time.

2.      Power off:   Press the power button 2s to shut down printer, and it will sound 2 times.

3.      Paper in:   Under the power-on state, press feed button, and the paper will be taken in.

4.      Print the Bluetooth information page:   When the printer is on, Press the feed button for 1s, and a Bluetooth information page will be printed out.

5.      Battery capacity display:   Take 30% as the step to light the green light 0-30%, 30-60%, 60-100%.

6.      Low power warning:   When the electric quantity is lower than 10%, the third light flashes and the buzzer alarms. After 10s, it will shut down automatically.

7.      Open cover/missing paper warning:   The first light flashes twice, and the cycle is paused for 1s.The buzzer went off 2 times and paused for 1 second.

8.      Print overheating warning:   The first light blinked 3 times and paused for 1s;The buzzer will sound 3 times, and the printing will resume after the temperature decreases.

9.      Clearance detection warning:   The first light blinked 3 times and paused for 1s;Press the paper button to check the gap, and it will return to normal.

10.    BT connection successful:   When the Bluetooth connection is successful, the buzzer rings twice.

11.    BT initialization failed:   The three indicator lights are flashing all the time.

12.    USB charging:   When connected to the USB cable, charging, the display effect is 3 lights in one by one flashing display.

13.    Full charging:   When connected to the USB and fully charged,those 3 lights are lighting.


Print blurring

Please check whether there is dirt on the heat-sensitive film. If there is dirt, please wipe it clean with a cotton swab dipped in an hydrated alcohol. Please replace the heat-sensitive paper with guaranteed quality to avoid printing inaccuracy caused by paper.

Check the printer battery display through APP

The battery level is displayed in the upper right corner of the APP

Set the function of paper shortage threshold, which cannot be used, and no reaction occurs when you click the button

Because continuous paper is used and the APP sets the label of fixed length, the paper type is set to be the same as the actual paper roll.

Stuck in "Sending... ", and then the printer was disconnected

Because continuous paper is used and the APP sets the label of fixed length, the paper type is set to be the same as the actual paper roll.

The error message "Gap cannot be found" is displayed, and the printing cannot continue

Because continuous paper is used and the APP sets the label of fixed length, the paper type is set to be the same as the actual paper roll.

The device is often disconnected and needs to be reconnected (most of the cases are automatically connected).

Because continuous paper is used and the APP sets the label of fixed length, the paper type is set to be the same as the actual paper roll.

The left and right spacing of the printed output is somewhat large, which is not consistent with the setting on the APP, and the upper and lower spacing is also different from the actual

Because continuous paper is used and the APP sets the label of fixed length, the paper type is set to be the same as the actual paper roll.

Report gap detection errors when printing a few papers

It may be that the user sets the gap paper with the APP, but printer installs continuous paper.Error of gap detection when printing. Set the paper type to be the same as the actual paper roll.

Detect paper and paper deficiency

If the printer does not detect a paper shortage;Or there is no paper detected, has been reported missing paper error;Users need to set the test value of missing paper in the APP according to the instructions.

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