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FAQ
Common problem:

1. Poor print quality

2. Can not print

3. Pressing the handle does not cut off the label

4. Warning

Common problem:

1. Ribbon fracture

2. The ribbon motion sensing signal is interrupted

3. Ribbon was stuck

4. Wear or breakage of the driving belt of the ribbon driving wheel

Common problem:

1. Red color can not be printed out.

2. The printing is intermittent.

3. Light printing.

Common problem:

1. If one or more vertical lines are found on the label surface, what should be done?

2. How do I solve the problem that there are multiple slanted white stripes on a label?

3. The carbon tape is correctly matched with the label, but the text cannot be printed. No error is reported on the printer or computer. How to solve this problem?

Common problem:

1. LED display

2. Print the self-test page

3. Check the paper

4. The printout is illegible

5. The prinler prints anlyelnipty paper amdoallprnt out the data.

6. The printer makes a sound of two short beeps intermittently

7. The printer is auto power-off

8. The printout is illegible in few months even few weeks

Common problem:

1. Short print life

2. Some of the printing is dark, some is light

Common problem:

1. Why does the ink strip come out with the D1 tag strip when I print the label?

2. Is the material of our ribbon shell PET?

3. Is the band of RL-D-45013P made of polyester or vinyl?

4. Is the case of Rhino ribbon the same case?

5. D1 series: 1) Is it waterproof, friction-proof and can it be exposed to the sun? Can it be used outdoors? 2) Is it corrosion resistant (such as oil and salt in the kitchen, acid and alkali in the factory, etc.)?

Common problem:

1. Cut continuously

2. Print blank

3. Key and indicator light

4. Print blurring

5. Check the printer battery display through APP

6. Set the function of paper shortage threshold, which cannot be used, and no reaction occurs when you click the button

7. Stuck in "Sending... ", and then the printer was disconnected

8. The error message "Gap cannot be found" is displayed, and the printing cannot continue

9. The device is often disconnected and needs to be reconnected (most of the cases are automatically connected).

10. The left and right spacing of the printed output is somewhat large, which is not consistent with the setting on the APP, and the upper and lower spacing is also different from the actual

11. Report gap detection errors when printing a few papers

12. Detect paper and paper deficiency

Common problem:

1. Light printing

2. The gear wheels stop and ribbon stop running

Common problem:

1. RL-B-Fx-T231 cannot be used on PT-E115B machines

2. Why does the printed label have black or white horizontal lines or the printed content is unclear?

3. Why couldn't take out the ribbon?

4. What are reasons of printer tapes caused by labels?

5. Does the strength of the label tear reflect the stickiness?

6. Where are the zebra bands of Series B products affixed? What is the purpose of a zebra belt?

7. The label head printed for series B products has no content and is very wasteful. Is there any way to avoid it?

Common problem:

1. Daily maintenance of printer

2. Go blank paper

3. The paper doesn't go well or doesn't come out

4. The paper is slanted out during the printing process, and the printing is incomplete

5. Printing is not clear, there are white bars or print blurred

6. The paper is loaded into the paper bin, but the screen shows that no paper is detected

7. The paper bin lid is closed but the screen shows that the paper bin lid is opened

Common problem:

1. The inked nylon is worn-out during printing.

2. After changing the inked nylon,the tape is twisted.

3. Short print life

4. Ribbon can not run

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